Website Updates

Website Support

Leave us to monitor your WordPress website for updates and issues to help keep it secure and working as you need it to. Processing updates, backups and fixing broken links to keep the site performance as you need it, is often at the bottom of your To-Do List. Our monthly website support means you don’t have to give it a second thought.

We can also help with your content changes to keep your products, information and blog content new and relevant.

With 24/7 access through our user-friendly website app, you can create a unique instruction for work, monitor its progress and also check on all the automatic updates we’ve carried out too, and all in super-fast time. Logon at a time that suits you and leave the rest to us.

With four service levels to choose from to meet budget for small to medium sized businesses, including e-commerce sites.

Fast, reliable website maintenance so you can focus on running your business.

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Rapid Response

Our support team is on hand for you 7 days a week, from 7am to 10pm to get the support you need quickly and you can monitor progress online too.

Security Updates

We’ll monitor your website for security updates to keep it as stable as possible and keep the hackers at bay.

Backups

Things occasionally go wrong and it is reassuring to have a back up if you need it. All our support plans include backups, for complete peace of mind.

Plugin Updates

Out of date plugins make it easier for your website to be hacked. We keep them up to date to stop that from happening.

Speed Improvements

No one likes slow websites and they can seriously affect your website’s conversions. We’ll carry out work to make your website’s pages faster.

Form Testing

Forms can break sometimes and it’s not always easy to figure out why. So we test them regularly to make sure they’re working and you’re receiving enquiries.

Broken Link Fix

Broken links create a bad user experience on your website. They can make people feel lost. We’ll scan your site and correct any that need fixing.

Content Amends

Just let our support team know what needs adding or changing and we’ll get it done, saving you time.

Reporting

Login for an update anytime, or read your monthly maintenance report to show you the work we’ve been carrying out on your website.

Option to pay Annually with 10% Discount.
Support Service - How it works

1. Raising a support ticket: Simply login to your account and click on ‘Support’ from the main left-hand menu and then ‘Create new ticket’. Provide all the details of your request and submit. We will be notified immediately & you will receive an automated acknowledgement.

2. Reply times: A support team member will then reply personally based on which plan you have, as follows: • Essentials Plan – within 6 hours • Optimise Plan – within 3 hours • Perform Plan – within 2 hours • Grow Plan – within an hour

3. Operational Hours: There will always be at least one support team member available from 7am until 10pm, 7 days a week.

This Support Services Policy may be updated occasionally and is subject to change.

Service Level

Content Changes include (if selected): Changes to text, Adding new sections of text to existing pages, Changing of images, Adding new images to existing pages, Changing the content of banners (this can include changing background images and text), Adding new videos to existing pages, Changing videos on existing pages (if provided with the video file or link), Adding new links to the main menu, Changing the ordering of the menu items in the main menu, Changing sections of colour, Changing text and links colours, Adding a blog, Editing the content of an existing blog, Adding a new page (if the page template already exists), Adding a new product to an e-commerce website, Removing a product from an e-commerce website, Adding a voucher or coupon to an e-commerce website, Removing or editing a voucher or coupon from an e-commerce website, Updating shipping options on an e-commerce website, Adding links to downloadable content (such as PDFs), Updating links to downloadable content, Adding emergency messages (eg. if there is a technical error on the website), Adding a popup box and message that links to the client’s email marketing service, Changing the information in an existing popup box, Adding tracking codes (eg. Facebook pixel, Google Analytics, Adding, changing or updating a map (eg. the actual location)

Exclusions: SEO work on blog posts, such as optimising heading tags, keyword count etc. (Unless specific instructions are provided by the client or reseller), Google Analytics configurations, such as setting up goals and e-commerce tracking, Adding entirely new sections to the website, Developing a new plugin, Graphic design work of any kind, Photography work of any kind and Video production or animation work of any kind.

Website Hosting: This is not included as part of the Services unless specifically requested.

Website Speed: We can advise on upgrading your hosting to improve the speed.

We also have a little green book of contacts to help out some more:

Graphic Design

For branding and all your marketing material.

Photography

Product shots, capturing your events or filming step by steps.

Loyalty Programmes

Rewarding your customers to drive sales and attract new clients!

Stand Builders

Impactful stands to show off your product and gain leads.

Printing

From your business cards, brochures or point of sale through to bespoke packaging.

Merchandise

Quirky and fun ways to get your brand noticed.

Website

Domain names, hosting, design, content, blogs, SEO, PPC and Apps.

Get in touch

Just fill in the little form below and we’ll get back to you as soon as we can. Thanks!